The Hawaii Health Connector awarded over $73 million for a health care website and it still is not fully functional.
The Hawaii Health Connector, has been unable to produce a fully functional website since it launched in October.
That’s especially troubling, because CGI Group got $53 million for its creation and another $20 million for operation and maintenance.
A separate $100 million web portal operated by the state Department of Human Services and designed by KPMG to connect Hawaii residents with Medicaid services, a requirement under Obamacare, has also been problematic, House lawmakers said Tuesday.
Lawmakers questioned connector and state officials about reports of residents unable to get insurance or being delayed after applying for subsidies and getting directed instead to the Department of Human Services’ Medicaid site, Kolea.
The two websites “didn’t play well together” as one lawmaker noted, leaving some 11,000 applications unprocessed.
A spokeswoman for the Department of Human Services said the news that their site wasn’t working properly was a “surprise” since as of June 2014, KOLEA has successfully processed over 70,000 unique applications and 250,000 individual requests for coverage. Kayla Rosenfeld, Public Information Officer for the Department of Human Services, said the Department will look forward to the House members providing more information so they can investigate.
The state’s chief information officer, Keone Kali, told House lawmakers at the Tuesday hearing that his department plans to create another more user-friendly site, a one-stop shop to process requests for health insurance and Medicaid.