The federal incompetence that is on display in the VA scandal is common place. It’s the nature of government.
Consider this from 2012 by the Washington Examiner:
Conferences to train Department of Veterans Affairs employees on provisions of a union contract cost taxpayers more than $5 million last year, according to documents obtained by The Washington Examiner.
Travel and other expenses to send about 2,100 VA employees to more than two dozen such events totaled $5.3 million, but those costs were only some of the many perks the department agreed to pay for under the agreement with the American Federation of Government Employees (AFGE).
Official time requires the government to pay union officials their full salary and benefits even though they work exclusively on union activities. The VA spent an estimated $34 million in 2010 on official time, the most by far of any federal department or agency, according to a report by the U.S. Office of Personnel Management (OPM).
Only government could spend that kind of money and devote that many employee hours to an activity so irrelevant to its mission. This is further proof the enterprise is designed to serve the employees, not its customers.